The Policy and Procedures Manual - the "how to" guide

In every workplace there is a Policy and Procedures Manual - the "how to" guides that cover the range of duties performed by employees. When you need to know how to do something, or find out the guidelines for undertaking a particular task, you'll find the information you need in the policies and procedures manual.

For workplaces to remain registered or licensed they need to have this documentation easily accessible to all staff.

Policies and procedures are developed for a few reasons;

• They provide standards for employees to follow, ensuring that work standards are consistent across the organisation.
• The organisation has a duty to ensure that all work duties are carried out in a safe and efficient manner.
• Certain legal and regulatory requirements need to be incorporated into work practices and daily duties.

If, after checking the policies and procedures, you are still unsure about something - ask your supervisor for clear instructions.

In addition to workplace policies and procedures, we must also be aware of legislation and regulatory frameworks that protect our rights as citizens and employees in Australia.